Camper Trailers Warranty

Camper Trailers Warranty

SWAG Camper Trailers stand by the fact that we have the best camper trailers in Australia. With this comes a comprehensive warranty which we have decided to highlight today, Have a read through, and as always, if you have any questions, you can get in contact with us for clarification.

Our Industry leading structural warranty covers the draw bar and chassis only from fatigue and has a guarantee for a period of Five (5) years from original date of purchase.

Swag Camper Trailers offers a warranty on all workmanship and materials on our Camper Trailers.

1. Warranty is valid only to the original purchaser and may not be transferred or deferred in any way. Once sold or otherwise disposed of by the original purchaser to any third party, Swag Camper Trailers accepts no liability, claim logged by anyone other than the original owner.

2. Warranties are not valid on items purchased for the purpose of rentals, loans or commercial use.

3. No warranty is offered on products sold at auction or as a demonstrator, factory seconds or used products.

4. Warranty does not cover the product in the event of abuse, misuse, accidental damage or collision, modification of the design, fair wear and tear (wheel bearings, wheels, tires, paint, travel cover, zips, and mesh.) neglect, incorrect or inadequate maintenance.

5. Suspension, wheels nuts and bearings must be checked before every trip. Wheel bearings must be serviced by an authorised motor mechanic in 6-month intervals. Note for extreme use the camper will require more frequent wheel bearing service (River crossing, beach use, touring, etc.)

6. Trailer bodies and their workmanship are guaranteed for a period of one (1) year from the original date of purchase.

7. Tents and workmanship are guaranteed for a period of one (1) year from the original date of purchase.

8. General wear and tear are exempt.

9. All warranty work is to be carried out by Swag Camper Trailers or by a Swag Camper Trailer authorised representative unless with the express written permission of Swag.

10. Swag Camper trailers will repair or replace the item at their discretion

11. Any transport, accommodation, towing or recovery costs arising from a warranty claim are the responsibility of you, as the purchaser unless otherwise stated in writing by Swag Camper trailers.

12. Your Swag Camper Trailer comes with guarantees that cannot be excluded under the Australian Consumer Law. The benefits within our Warranty are in addition to other rights and remedies under the Australian Consumer Law in relation to our Swag Campers.

13. Warranty is valid to Swag Camper Trailers that have been maintained in accordance with this Camper trailer care guide.

14. Note if a warranty claim is lodged, service documentation may be required to support your claim.

All deposits up to $500 are non-refundable due to costs incurred by your order

How Do I make a claim?

Please note; all warranty claims must be lodged through our website using our online Support Form with as much information as possible. Failure to provide enough information or incorrect information may result in delays or rejection of your claim.

To submit a warranty claim, follow the instructions listed below.

1. Complete the online warranty claim form at https://www.swagcampertrailers.com.au/warranty-terms/

2. We will validate ownership details

3. A member of our team will contact you within 24-48 hours of the claim being received and advise you of the status

4. Please note Any claims for repairers carried out without prior authorization will be denied.

Best Camper Trailer Maintenance Tips

Best Camper Trailer Maintenance Tips

At SWAG Camper Trailers, we know you want to take the best care of your new camper trailer. Do you wonder how to do that? No worries, today we have devoted a section of our All About Camper Trailers page to just that!

In short, regular maintenance is incredibly important. Not only does it keep your camper trailer mechanically safe for your family, but it also keeps it in excellent cosmetic condition. If you feel unable to do this yourself, get in contact with us for further advice.

MAINTENANCE TIPS:

  • Repack wheel bearing and adjust if necessary
  • Greasing coupling
  • Greasing suspension components
  • Tension all nuts and bolts before and after every use
  • Adjusting locks and seals
  • Wheel alignment
  • Seasoning tent regularly
  • Make sure all lights are working
  • Check electrical cables for potential damage
  • Test tyre pressure as per recommendations
  • Check condition on all tyres including spares
  • Check wheel nuts are tensioned including spares
  • Make sure the hand brake and electric brakes are adjusted and in good condition
  • Adjust brake shoes if brakes are loose
  • Apply rust prevention products
  • Touch up any chips quickly to prevent rust stains
  • Regular cleaning of your camper trailer will stop erosion of the paint
  • Clean water tank internally and externally
  • After returning from your trip, remove all water from your water tank
  • Drying out tent thoroughly after each use

Making sure you take care of all these things on your camper trailer before, during and after your trip will ensure you’ll stay on the road safely.