SWAG Camper Trailers – Warranty Information

Introduction

The following information relates to warranties offered by Swag Camper Trailers (known here on in as ‘SWAG”). Please read all the information carefully, and should you have any questions relating to any aspect of this section, please contact SWAG. By purchasing an item from SWAG, you hereby agree to all terms and conditions of warranty as set out herein.

Validity of Claims

  • Warranties are only valid to the original purchaser of the item in question and are valid from the original date of purchase only.
  • Warranties apply only to items sold as “new” and do not extend to any items sold via auction, or deemed to be “factory seconds”, “ex-demonstration” or “damaged” unless specifically stated otherwise by SWAG in writing. (Please see further on this page for more information).
  • Warranties are not transferable under any circumstances. Similarly, if an item is sold to a third party by the original purchaser, then all warranties become null and void, and the original purchaser shall make no claims or be eligible for any claims on behalf of the new owner.
  • Warranties do not apply to products purchased from SWAG and then used in hire schemes or as rentals.
  • SWAG does not cover damage due to unauthorised modifications, misuse, abuse, incorrect assembly, improper and irregular maintenance, or accident or collision.
  • Any work performed under an authorised warranty claim approved by SWAG must be performed by SWAG, or an authorised representative of SWAG and only with the express written permission of SWAG.
  • Any affiliates, representatives, associates, agents, suppliers, resellers or similar of SWAG shall have no authority to authorise or deny warranty claims on behalf of SWAG.
  • SWAG shall not be liable, (in part or whole) for any warranties, either express or implied, made by agents or resellers on behalf of SWAG without the knowledge or express written permission of SWAG. Such unauthorised claims shall be the responsibility of the agent or reseller only.

Caravans & Camper Trailers

Unless stated otherwise, caravans & trailers are only covered by a 12-month limited manufacturer’s warranty from the original date of purchase.  Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Items not covered under warranty include:

  • Rust
  • Wheels and Tyres
  • Paint
  • Travel Covers and Straps
  • General Consumables e.g. bearings, light bulbs etc.
  • Zips, Mesh or Screens
  • General Wear and Tear
  • Suspension Bushes

 

In addition to this warranty, the consumer may also be covered by other rights and remedies of Consumer Law in relation to the goods and or services to which this warranty relates.

Tents

Tents are guaranteed to be in new merchantable condition at the time of purchase. A limited manufacturer’s warranty period of 12 Months applies to SWAG canvas components, poles and fittings. General wear and tear excepted.

Factory Seconds, Ex-Demonstration and Damaged Goods

From time to time, SWAG may offer for sale items deemed to be “factory seconds”, “ex-demonstration”, or “damaged”.
Any items sold as “factory seconds”, “ex-demonstration” or “damaged” items are sold on an “as is” basis.
There are no warranties, refunds, credits, exchanges or similar associated with such items. In the sale of such items, SWAG Camper Trailers will attempt to provide all relevant information regarding the item, including faults, defects, or similar, however, there may be instances where minor defects or imperfections have been overlooked. This is PURELY UNINTENTIONAL and in no way alters the nature of the sale.
Due to the nature of such items, i.e being “ex-demonstration”, “factory seconds” or “damaged”, it is reasonable to expect that some imperfections or flaws may exist even where it is not initially apparent. By purchasing such an item, you agree to this statement in full and accept that there are no warranties implied or expressed.

Goods Bought At Auction

From time to time, SWAG, may, at its discretion, offer items for auction, either independently or via a third party. Whilst every effort will be made to provide all relevant information regarding the item on auction, as per Australian law, any and all goods bought at auction subsequently do not carry any statutory warranty. Unless specifically stated in writing, an goods sold at auction by, or on behalf of SWAG shall carry no warranty.

Lodging a Claim

All warranty claims MUST BE LODGED using our lodgement form at www.swagcampertrailers.com.au

Contact

If you have any further questions relating to warranties, or are unsure about any aspect of this section, then please contact us service@swagcampertrailers.com.au     or call 07 32 555 662

 

Warranty Request Form

Please complete the form below. All fields marked with a * must be completed.

Please describe the issue as clearly as possible.

Please include at least 3 photos that show the issue clearly.

“No Warranty Claims will be processed without Photos of the Problem.”

This will help us determine the best course of action in the fastest time possible.

Attach Images *

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Please be patient and allow your form time to send. Time required will depend on the size and number of images you have attached. Thank you.

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