SWAG WARRANTY INFORMATION
SWAG OWNERS MANUAL & CUSTOMER CARE GUIDE
FAQs
Bearing Numbers, Shock Absorbers & Stud Size
Looking some spares???? The Best way to ensure you get the correct seals, nuts and bearings is to remove them from the trailer. To assist we have provided this guide below…
Bearings– For most of our range the following bearing numbers are as follows:
- SEAL SIZE – 57.15 x 85.73 x 9.52
- BEARING KOYO HI-Cap 25580/20
- BEARING KOYO HI-Cap 15123/245
Tyre studs (Camper Trailers only): 13mm stud 19mm nut.
Monroe Off Road Shocks: Part #331046MM
Are your products produced in Australia?
SWAG Camper Trailers have a proud 11 year history of manufacturing products in both Australia & China. All our products are assembled, fitted out, customised then tested in our Rocklea Production Factory then shipped throughout Australia.
How heavy are your trailers?
All trailers are different so you should check with the product brochure for exact weights. Unlike some other manufacturers, we choose to advertise the actual trailer weight on our marketing including batteries, spare wheels, racks and canvas.
How quick is set up ?
We are pioneering different ways to make camping easy so you can quickly get back to what you love quicker…
Each design is different and depending on the model you choose, set-up times range from 3-15 minutes. Our staff will assist with a full handover of your product on the day of collection and provide full after sales service.
Can I take it off road ?
YES – All our trailers are fitted with our premium Off-Road Suspension system complete with Heavy Duty Springs and we proudly fit MONROE Off-Road Shocks.
Are they dust & water proof
YES – All our trailers are fitted with superior rubber seals and all locks are fully adjustable for as the rubbers settle.
Is the canvas water proof
YES – Providing you follow our Customer Care Guide and season your canvas appropriately, you will enjoy hassle free camping and a 3 year Canvas warranty on all GENESIS Products
Do I need an electronic brake controller?
YES – It is mandatory that Electronic Brake controllers are fitted to your car for all our trailers in all states of Australia
What warranty does it come with
Depending on your model and the components fitted we offer the following warranties:
- 5 Year Structural warranty on the unit including drawbar & chassis (see downloads page).
- 3 Year Warranty on the structural integrity of the Canvas on all GENESIS Trailers
- FULL Manufacturers warranty on all components fitted here in Australia
Please feel free to discuss these options with our staff.
Can my car tow it
This is the most important question. You need to check with your vehicle towing capacity and tow rating prior to collecting your van as we can’t release a trailer if it is being towed by an inappropriate vehicle.
