Skip to main content

Payment & Refund Policy

a) Swag Camper Trailers (Swag) agrees to sell the Customer and the Customer agrees to purchase from Swag, the item/s specified in the Sales Agreement (Contract) on the terms and conditions set out & subject to any variations listed on the invoice.
b) These Terms including any amendments thereto comprise the entire agreement between the Parties regarding the sale of the item (Camper) and supersede any previous terms and conditions, representations, agreements or arrangements between the Parties in relation to the sale of the Vehicle.

PAYMENT POLICY: By placing an order and paying a deposit you agree to the warranty terms and Refund Policy outlined on the original order and as listed on the website

FULL PAYMENTS DUE: Full payment of an order is due as cleared funds in the nominated bank account listed on your invoice as soon as the camper arrives in the country and a team member has notified you of that delivery. This time-frame usually indicates that the camper is 2-4 weeks from delivery to the customer.

PAYMENT METHODS: We prefer payments to be made by electronic funds transfer ONLY. We do not accept payments ‘on the day’, I.O.U’S, cheques, or cash. All funds MUST  be cleared in our account prior to the title being released and handover being completed.

Non-Payment within the requested time frame may result in delays or the forfeiting of your deposit.

REFUNDS OF DEPOSITS: Deposits are NOT refundable when your camper has been ordered from our overseas factory and the allocated stock/unit is set for delivery into Australia within 6 months of you notifying us of the cancellation. The deposits we pay to our production partners overseas are non-refundable.

Swag offer a free order tracking service in the support portal that provides up to date information when requested by a customer. We will always strive to meet time-frames however given the complexity of importing goods into the country, we WILL NOT refund deposits because of:

  • Delayed shipping or international shipping faults.
  • Port congestion.
  • Supply issues due to international shipping.
  • Delays because of COVID related government measures.
  • A Customer Changing their mind or cancellation due to circumstance.

SUPPLY CHAIN: Due to a massive surge in product demand and COVID 19, we may not be able to supply items that are coming from 3rd party suppliers such as fridges etc. on the day of handover. We will contact you ahead of time if these parts are not available and either arrange alternate shipping, a refund of the product or an alternative option.

DELIVERY DATES: The delivery date is an estimated time frame and may vary depending on production. This could be earlier or later then the actual date depicted. SWAG make no guarantee on delivery expectations due to the demand of international shipping and the nature of importing goods into the country.

TOW AWAY RULES: It is against the law to release a camper trailer to a customer if they do not have a vehicle suited to towing the selected camper. We are also unable to release a camper if the customer does not have electronic brakes fitted correctly to their vehicle.

COOLING OFF PERIOD: Customers will have 14 days to seek a full refund of their deposit from the date of the deposit payment should they ‘change their mind’. After this period, deposits are not refundable.

RESTOCKING: Should a customer change their mind and/or cancel their order outside of the anticipated 6 month delivery time-frame, SWAG will charge a cancellation fee of up to $4,000.00 to cover deposits paid as well as administration & operational costs incurred.

Clearance Stock