SHIPPING POLICIES

For your online order please allow 3 WORKING days for any accessory. In the unfortunate circumstance where an item is sold out, we will advise you promptly so you can consider an alternative item or purchase from another dealer.

For Camper Trailers you must contact us for a delivery date prior to any Purchase

Delivery is only available within Australia

Please note that we deliver using Road Freight/Courier/Post which will require a signature on delivery. If you aren’t home to receive your delivery, a card will be left for you and the parcel will be taken to your nearest Post Office or Freight Depot where you can collect it. We will not pay for a second delivery, so please ensure your shipping address is where you will be during business hours. If you make a request for your order to be left at your delivery address without a signature, Swag Camper Trailers is not liable to replace the order should your order, for whatever reason, be stolen or lost after it has been delivered.

RETURNS POLICY

You may return your Accessory product within 21 days of us dispatching your purchase to you provided that products returned must be in the original unopened packaging and the packaging must not be damaged.

Any opened packaging will not be accepted to be returned. Under no circumstances will we refund monies before we have received your product back to our premises and checked it as being in the original unopened and undamaged packaging.

All returns are subject to a $15.00 administration fee which you authorize us to be deducted off the balance to be refunded to you.

All Camper Trailers are subject to our normal Warranty of 5 Years Structual Warranty ( with the exception of our Koala Model which has a full 12 month Warranty) and12 Month Body and Tent Warranty. Please read our Return to Base Warranty in conjunction with this policy.

Refunds does not include handling or other charges, including but not limited to the credit card surcharges.

Refunds take approximately 4-6 weeks to process by cheque, approximately 10-15 working days by credit card and direct deposit.

Store Purchases must be returned to the store with your proof of purchase.

We will not refund any postal or transport costs of you returning the product to us.

Online purchases must be returned to the following store with your proof of purchase or may be delivered back to the store in person

Swag Camper Trailers
1816 Ipswich Road
Rocklea QLD 4106

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