PLEASE READ PRIOR TO LODGING A WARRANTY CLAIM.
Buying an off-road caravan is a big decision. Most owners want to know how it tows, how it holds up over time, and what support looks like after handover.
To make it easier for you to see what owning a SWAG off-road camper is really like, we’ve grouped our Google reviews into a few key themes. Take a look and hear directly from our SWAG community who are living their dreams today.
Customers regularly highlight the strength of the build, thoughtful layouts, and overall finish of their vans.
“Had the Best experience with Swag through the entire process from Pre delivery to Handover. Also After Sales service which is Key is second to none. Also most importantly my Van is built and finished off to the highest of standard.”
“Very happy with our Swag SCT16. It’s a great layout and well appointed.”
“The camper looks great. A very professional business. We would recommend it to others.”
“It’s a fantastic van, we would definitely buy again. We slept in it for 21 days straight from the showroom, mainly off-grid, which is exactly what we wanted.”
Owners often talk about real-world travel. Long distances. Alpine roads. Extended trips.
“After owning our SCT16 couples hybrid for nearly 18 months and being full time travellers for over 12 months, we are extremely happy with its performance.”
“We’ve done a fair bit of travelling this year and apart from a few little warranty issues that have been fixed right away, we’re so happy with our purchase!”
Support after delivery is a major deciding factor for many buyers. Customers consistently mention responsiveness and follow-through.
“Since purchasing our SCT16 in 2022 we have had nothing but great service from everyone from the CEO down. Always happy to assist.”
“There were two occasions where we placed a warranty claim. Swag were great in their response time and getting repairs completed.”
“Our dealings with the Swag Team, Lisa (GM) Ross (Sales) and Terry (Workshop) at Caboolture and Michael has been great. Always going the extra mile to make sure our experience has always ended as positive one.”
“Matt is fantastic; great customer service and product knowledge. He takes the time to show you all the features and answer any questions that you have. He also goes above and beyond with after sales customer service and has been very helpful in answering any queries I’ve had regarding use of the swag.”
Many owners comment on how thorough and clear the handover process is.
“Mark gave us a very in-depth handover and we left the showroom very happy and confident.”
“Professional and thorough handover of our SCT16.”
“Terry gave us a very in-depth handover and we left feeling confident. We cannot fault the service.”
“Great knowledge of the product and made sure everything he explained to us was understood.”
From first enquiry through to delivery day, buyers value clear communication and a smooth process.
“Customer service was amazing, product knowledge excellent and handover was quality. Highly recommend.”
“A positive experience from the time we submitted our order through to handover day. Excellent communication.”
“Matt was very helpful and informative with any questions we had at handover. We couldn’t be happier.”
“The service department went above and beyond. Didn’t even have to unhitch the van.”
Imitation is often regarded as the sincerest form of flattery, as the adage goes. Regrettably however, it’s frequently used for the wrong reasons. At SWAG, we subscribe to a different expression; success is not given, it’s earned through hard work and determination.
And while many brands may look the same on the surface, it’s the customer experience that’s key. Rather than solely relying the manufacturer’s word for their product, we encourage you to seek out unbiased feedback by speaking with the caravan community. Consider established brands, with a strong history and large community groups on platforms like Facebook and Instagram. Join these groups, and don’t hesitate to ask questions.
We began our journey in 2008. We have established long standing partnerships both here in Australia and abroad. We have invested countless hours on video calls, on planes and sitting in airport lounges and lobbies. We have invested significantly in our designs, development, prototyping, education and retention. We take pride in our SWAG community, knowing they are more than happy to share their experiences with anyone looking to buy.
Much like the Australian automotive industry, there are numerous manufacturers to choose from. Just as you would when buying a new car, it’s important to opt for an established and reputable brand like SWAG when purchasing a caravan.
Buying a caravan is a significant investment so take your time, do your research and feel free to ask us any questions you may have.
