a) SWAG Camper Trailers (SWAG) agrees to sell the Customer and the Customer agrees to purchase from SWAG, the item/s specified in the Sales Agreement (Contract) on the terms and conditions set out & subject to any variations listed on the invoice.
b) These Terms including any amendments thereto comprise the entire agreement between the Parties regarding the sale of the item (Camper) and supersede any previous terms and conditions, representations, agreements or arrangements between the Parties in relation to the sale of the Vehicle.
By placing an order and paying a deposit you agree to the warranty terms and Refund Policy outlined on the original order and as listed on the website www.swagcampertrailers.com.au
Full payment of an order is due as cleared funds in the nominated bank account listed on your invoice as soon as the camper arrives in the country and a team member has notified you of that delivery. This time-frame usually indicates that the camper is 2-4 weeks from delivery to the customer.
We prefer payments to be made by electronic funds transfer ONLY. We do not accept payments ‘on the day’, I.O.U’S, cheques, or cash. All funds MUST be cleared in our account prior to the title being released and handover being completed.
Non-Payment within the requested time frame may result in delays or the forfeiting of your deposit.
Deposits are NOT refundable when your camper has been ordered from our overseas factory and the allocated stock/unit is set for delivery into Australia within 6 months of you notifying us of the cancellation. The deposits we pay to our production partners overseas are non-refundable.
SWAG offer a free order tracking service in the support portal that provides up to date information when requested by a customer. We will always strive to meet time-frames however given the complexity of importing goods into the country, we WILL NOT refund deposits because of:
Due to a massive surge in product demand and COVID 19, we may not be able to supply items that are coming from 3rd party suppliers such as fridges etc. on the day of handover. We will contact you ahead of time if these parts are not available and either arrange alternate shipping, a refund of the product or an alternative option.
The delivery date is an estimated time frame and may vary depending on production. This could be earlier or later then the actual date depicted. SWAG make no guarantee on delivery expectations due to the demand of international shipping and the nature of importing goods into the country.
It is against the law to release a camper trailer to a customer if they do not have a vehicle suited to towing the selected camper. We are also unable to release a camper if the customer does not have electronic brakes fitted correctly to their vehicle.
Customers will have 14 days to seek a full refund of their deposit from the date of the deposit payment should they ‘change their mind’. After this period, deposits are not refundable.
Should a customer change their mind and/or cancel their order outside of the anticipated 6 month delivery time-frame, SWAG will charge a cancellation fee of up to $4,000.00 to cover deposits paid as well as administration & operational costs incurred.
Imitation is often regarded as the sincerest form of flattery, as the adage goes. Regrettably however, it’s frequently used for the wrong reasons. At SWAG, we subscribe to a different expression; success is not given, it’s earned through hard work and determination.
And while many brands may look the same on the surface, it’s the customer experience that’s key. Rather than solely relying the manufacturer’s word for their product, we encourage you to seek out unbiased feedback by speaking with the caravan community. Consider established brands, with a strong history and large community groups on platforms like Facebook and Instagram. Join these groups, and don’t hesitate to ask questions.
We began our journey in 2008. We have established long standing partnerships both here in Australia and abroad. We have invested countless hours on video calls, on planes and sitting in airport lounges and lobbies. We have invested significantly in our designs, development, prototyping, education and retention. We take pride in our SWAG community, knowing they are more than happy to share their experiences with anyone looking to buy.
Much like the Australian automotive industry, there are numerous manufacturers to choose from. Just as you would when buying a new car, it’s important to opt for an established and reputable brand like SWAG when purchasing a caravan.
Buying a caravan is a significant investment so take your time, do your research and feel free to ask us any questions you may have.
"*" indicates required fields
SWAG Off Road Camper Trailers & Hybrid Caravans is 100% Australian family owned and operated business, with almost two decades of experience in the off-road campers and caravan industry.
